Patient testimonial
Testimony from Gadise’s family
It was around midnight when my wife (Gadise) went into labour. At that hour, I tried calling friends and a few taxi numbers, but almost no one answered. We were becoming anxious, unsure where to turn next. A neighbour finally reminded me to try the ambulance line, something I honestly wouldn’t have remembered on my own, especially with so many different providers and numbers in the city.
When I called the government ambulance service, they picked up immediately. They told us to wait just a few minutes, and to my surprise, the ambulance arrived in under five minutes. I was not expecting such a rapid response at that hour. The team’s professionalism and the level of care they provided inside the ambulance were truly impressive, far better than what I had imagined possible.
The SMS updates we received through HEARTS at each stage, from dispatch to the ambulance approaching to arrival, made the whole process clear and reassuring. It gave us confidence at a moment of stress.
Because of this experience, I have been encouraging my friends and community to use ambulance services whenever they face emergencies instead of relying on informal transport. I am grateful for what this service did for my family, and I am happy to advocate for wider awareness so more patients can be reached and helped in time.
Jiregna Boka Disasa (Gadise’s husband)
This story is shared with full consent from the patient and family.