Operated by: Ethiopian Ambulance Alliance Network (EAAN)
Location: Addis Ababa, Ethiopia
Email: support@heartscare.et
Phone: +251 943 161718
Support Hours: 24/7 Emergency Support • 9:00 AM – 6:00 PM Technical Support
If a medical emergency is happening right now and the app is not working, contact your nearest ambulance provider or emergency service immediately.
How do I request an ambulance?
Open the app, select your pickup location and hospital, choose Ambulance type and provider, then submit the request.
Why can’t I see available ambulances?
This may be due to availability, connectivity, or GPS issues.
What if the driver does not arrive?
Contact support or submit another request.
How do I update my account?
You can update your information in app settings.
Is my medical data safe?
Yes. We use secure systems and encryption.
Your privacy is important to us. We do not sell personal or medical data. Please review our full policies: